Decisions follow evidence, not guesswork.

1. Scope

This policy covers licence keys, downloads, manually delivered digital services and professional-service payments unless a listing, proposal or mandatory law gives you better rights.

2. Request window

Contact TUNG within the support, warranty or return window shown for the product or version. If no separate window is stated, report the issue promptly and before continuing to use, share or alter the delivered item. Report a non-working key as soon as practical after the first attempt.

↳Product-specific windows do not reduce mandatory consumer rights.

3. Potentially eligible cases

A remedy or refund may be available for verified duplicate or incorrect charges, a paid order TUNG cannot fulfil, a materially wrong or incomplete item, a key invalid on first activation and not previously used, a manual service cancelled before work allocation, or an engagement ended by TUNG before the paid work is completed.

4. Usually not eligible

To the extent permitted by law, a change of mind after a digital item has been revealed, downloaded, activated or successfully used does not normally qualify.

• The wrong version was chosen despite clear requirements and delivery details.
• Your device, region, account or software does not meet disclosed requirements.
• Access was shared, resold, overused or suspended for a terms breach.
• A third party changed its service after correct fulfilment, unless the listing promised otherwise.
• Required order and safe verification details are not provided.
• A service milestone was accepted or completed under the proposal.

5. Troubleshooting and replacement

Where reasonable, TUNG may first offer setup help, requirement checks, file/link redelivery, replacement of an unused invalid key or correction of the delivered work. Support will not require passwords, OTPs or a full licence key by email.

6. How to request

Use the contact page or email hello@tungjpstore.net from the purchase address.

• Order number and purchase email.
• Product, version and when the issue appeared.
• Steps tried and exact error message.
• A redacted screenshot only when useful.
• Preferred outcome: support, replacement, redelivery, cancellation or refund.

↳Never send passwords, OTPs, order access tokens, full banking credentials or an intact licence key.

7. Review and resolution

TUNG aims to acknowledge requests in about two working days and decide within five working days once enough information is available. Provider or bank checks can take longer; status updates will be provided. Resolution may be redelivery, replacement, agreed credit, partial refund or full refund.

8. Refund method

Refunds return to the original method where practical. A bank-transfer refund may require minimal account details through a safe channel. Once issued, funds usually arrive in 5–10 working days depending on the bank or provider.

9. Professional services

Completed milestones and resources reserved under a proposal are normally non-refundable. If an engagement ends early, delivered work, committed cost and unused prepaid amounts are reconciled. The signed proposal controls where it is more specific.

10. Abuse, chargebacks and rights

Fraudulent, repeated-abuse or manipulated-evidence claims may be refused. Contact TUNG before a chargeback so payment and delivery records can be reviewed; this does not waive mandatory legal rights. Nothing here removes consumer rights that cannot lawfully be excluded.